Cancellation & Refund Policy
At Gift for Special, we take care to prepare and personalize your orders according to the information provided by you. This Cancellation & Refund Policy explains when an order can be cancelled and when a refund, replacement or other resolution may be available.
By placing an order through giftforspecial.com, you acknowledge and agree to this policy, subject to your rights under applicable law.
1. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests are subject to the processing stage of the order.
An order may be cancelled if the cancellation request is received before the order has entered processing, personalization, production, packing or dispatch.
Once an order has entered production or has been dispatched, cancellation may no longer be possible.
2. Cancellation of Personalized Products
Many Gift for Special products are personalized with:
- Names
- Initials
- Messages
- Charms
- Colors
- Engravings
- Printed designs
- Customized combinations
- Other customer-selected details
Because these products are prepared specifically for the customer, personalized orders generally cannot be cancelled once customization or production has started.
If you want to cancel a personalized order, please contact us immediately after placing the order.
We will make reasonable efforts to accommodate the cancellation if production has not yet started.
3. Incorrect Personalization Details
Customers are responsible for checking all personalization details before placing an order.
This includes:
- Name spelling
- Initials
- Message
- Selected charm
- Product color
- Product variant
- Other customization instructions
If a customer provides incorrect information