Shipping Policy

At Gift for Special, we understand that gifts are often purchased for important occasions. We make every reasonable effort to process, personalize, pack and ship your order safely and on time.

This Shipping Policy explains how orders placed through giftforspecial.com are processed and delivered.

1. Order Processing

Orders are processed after successful order placement and, where applicable, payment confirmation.

For personalized products, additional processing time may be required because the product needs to be customized according to the details provided by the customer.

Processing time may vary depending on:

  • Product selected
  • Personalization requirements
  • Quantity ordered
  • Availability of materials
  • Order volume
  • Packaging requirements
  • Delivery location

Customers should consider the processing time in addition to the estimated shipping/delivery time.

2. Personalized Products

Many Gift for Special products are customized with names, initials, charms, messages or other details provided by the customer.

Because these products are specially prepared for individual orders:

  • Personalization may require additional processing time.
  • Production generally begins after the order details are confirmed.
  • Customers are responsible for providing correct personalization information.
  • Incorrect names, spellings or other details submitted by the customer may result in the product being manufactured with the information provided.

Once a personalized product has entered production, changes to the personalization may not be possible.

3. Shipping Locations

We currently ship products to serviceable locations within India, subject to courier availability and applicable delivery restrictions.

Delivery availability may depend on the PIN code entered at checkout.

Some remote, restricted or otherwise non-serviceable locations may require additional time or may not be eligible for delivery.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process or otherwise communicated before order completion.

Shipping charges may vary depending on:

  • Delivery location;
  • Order value;
  • Product;
  • Package size or weight;
  • Promotional offers; and
  • Shipping method available for the order.

If free shipping is offered on an order, the applicable conditions of that offer will apply.

5. Estimated Delivery Time

The delivery time displayed on the website or communicated to the customer is an estimated delivery time, not a guaranteed delivery date.

Delivery may be affected by:

  • Courier operations;
  • Weather conditions;
  • Public holidays;
  • Festivals and peak-season order volumes;
  • Transportation delays;
  • Incorrect or incomplete addresses;
  • Customer availability;
  • Remote-area delivery;
  • Natural disasters;
  • Government restrictions; or
  • Other circumstances beyond our reasonable control.

We recommend placing personalized gift orders sufficiently in advance of birthdays, anniversaries, festivals or other important occasions.

6. Dispatch and Tracking

Once your order has been processed and dispatched, tracking information may be provided through the contact details submitted during checkout.

Depending on the courier service, tracking information may take some time to become active after dispatch.

Customers can use the tracking information provided to monitor the progress of their shipment.

7. Courier Delivery Attempts

The courier partner may make one or more delivery attempts depending on its operational policies.

Customers should ensure that:

  • Someone is available to receive the parcel;
  • The provided phone number is reachable;
  • The delivery address is accurate; and
  • Any required delivery instructions are provided where possible.

If the customer is unavailable during delivery, the courier may attempt delivery again or follow its standard return-to-origin process.

8. Incorrect or Incomplete Address

The customer is responsible for providing a complete and accurate shipping address.

Please carefully check the following information before placing your order:

  • Full name
  • House/Flat number
  • Building name
  • Street/locality
  • City
  • State
  • PIN code
  • Mobile number

Gift for Special is not responsible for delivery failure or delays caused by an incorrect, incomplete or inaccurate address provided by the customer.

If a parcel is returned because of an incorrect address, unavailable recipient, refusal of delivery or other customer-related reason, re-shipping may be subject to additional shipping charges.

9. Delayed Shipments

Although we make reasonable efforts to dispatch and deliver orders within the estimated timeframe, delays can sometimes occur.

Examples include:

  • Courier network delays;
  • Heavy shipment volumes;
  • Festivals and holidays;
  • Weather conditions;
  • Road or transportation disruptions;
  • Natural disasters;
  • Government restrictions;
  • Technical issues with courier tracking systems; or
  • Other circumstances beyond our reasonable control.

A delay in delivery does not automatically qualify an order for cancellation, refund or compensation.

However, if your shipment appears significantly delayed or the tracking information indicates a problem, please contact us so that we can investigate with the courier partner.

10. Delayed Personalized Gifts

For birthday, anniversary, wedding or other time-sensitive gifts, customers are advised to place orders sufficiently in advance.

Gift for Special cannot guarantee delivery by a particular event date unless a specific delivery commitment has been expressly confirmed by us in writing.

Courier delays and circumstances beyond our control may affect delivery dates.

11. Damaged Package

If your parcel appears damaged at the time of delivery